Stay in Control

We take player safety seriously and promote responsible play at every step. This Zoome Responsible Gambling page explains how we help customers set sensible limits, recognise risky behaviour and access support. We provide practical tools you can use immediately - deposit caps, session timers, loss limits and self-exclusion - and clear steps to pause or close an account. If gambling stops being fun, contact support or an independent service. Our aim is straightforward: keep play controlled, transparent and safe for everyone who uses our services.

Zoome Responsible Gambling

Zoome Responsible Gambling is about practical controls and clear choices. Information on this page shows the tools we offer, how to use them and where to find help. Use settings in your account or contact support to apply any restriction.

Player Protection Principles

Account safety, age checks and consent are enforced at registration. Protection focuses on prevention, early intervention and easy exit options. Policies are designed to limit harm and encourage informed decisions about play.

Tools to Manage Gambling Activity

Controls are available in your account dashboard and via support. Changes take effect promptly and can be adjusted within our stated limits.

Deposit Limits

Set daily, weekly or monthly deposit caps to control spending. Limits are applied to deposits in the chosen currency and can be reduced immediately; increases may require a waiting period for safety.

Loss Limits

Limit how much you can lose over a set period. Loss limits stop play once the threshold is reached and help prevent chasing losses.

Time Limits and Session Controls

Use session timers and cooling-off periods to manage playtime. Session alerts notify you after a set duration and can be configured to log you out automatically.

Self-exclusion

Temporary and permanent self-exclusion options are available. Request a timeout or full exclusion through account settings or by contacting support. Self-exclusion will restrict login and blocking can take effect across services where applicable.

Recognising Signs of Problematic Behaviour

Warning signs include missed work or social commitments, increased deposit frequency, chasing losses and hiding activity. If gambling feels uncontrollable or causes stress, act early and use the available tools.

Guidance for Staying in Control

Create a personal budget and stick to deposit and loss limits. Use session reminders, avoid gambling when stressed or impaired and do not use credit for play. Share control settings with a trusted person if helpful.

Access to Professional Help and Support Organisations

If you need extra support, reach out to national or local counselling services, your doctor or community support programmes. Online resources such as dedicated gambling support services offer chat and phone help, self-help programmes and referral options. Contact support if you need assistance applying tools or finding an appropriate service.